Resolving Conflict With Coworkers

Turn tension into triumph: Master the art of mending bridges and fostering collaboration in the workplace.

How this course works with LearnDash Sites

This course can be integrated into your LearnDash site. When the user goes to the course page, they will have a lightbox pop-up with the course. The user can return to the course and it will remember where they left off.

SUMMARY:

Conflict in the workplace is inevitable, but how we approach and resolve it can make all the difference. “Resolving Conflict With Coworkers” offers a comprehensive guide to understanding the root causes of conflict and provides actionable strategies to address and navigate through them constructively. Whether you’re dealing with personality clashes, communication barriers, or differing values, this course equips you with the tools to foster a harmonious and productive work environment.

HIGHLIGHTS / KEY POINTS

Understanding the positive role of conflict in the workplace.
Discovering the common causes of workplace conflict.
Assessing personal approaches to conflict resolution.
Exploring five primary reactions to conflict: Avoid, Appease, Bargain, Compete, and Collaborate.
Guidelines for having difficult conversations and escalating issues when necessary.
Practical tips for working with individuals you may not naturally get along with.

COURSE OUTLINE

Chapters:

Lessons:

Videos:

Knowledge Checks/Quizzes:

Interactions:

Video, Text, Lists, Images, Process, Flip Cards, Accordion, Interactive Scenario

FUNDAMENTALS

Rethinking the Role of Conflict at Work

Understanding Why Conflict Happens

COMMON WAYS WE RESPOND TO CONFLICT

Assess Your Approach

Approach #1: Avoid

Approach #2: Appease

RESOLVING CONFLICT EFFECTIVELY

Guide to Having a Difficult Conversation

When and How to Escalate an Issue

CONCLUSION

Do’s and Don’ts

Summary

COURSE SUMMARY

“Resolving Conflict With Coworkers” delves deep into the intricacies of workplace conflict, offering a fresh perspective on its potential benefits when approached correctly. By understanding the root causes and adopting effective strategies, learners can transform conflicts into opportunities for growth, collaboration, and improved team dynamics. Whether you’re a seasoned professional or just starting your career, this course provides invaluable insights to foster a harmonious work environment. If this course doesn’t align with your current needs, explore our other offerings or consider a customized solution tailored to your objectives.

Plugins and Licensing

For the course to work in LearnDash, Adam will add a special communication block inside the course on the final section. When this button is clicked by the user, the course will be marked complete in LearnDash. The user will be directed to the Course Page or to their LearnDash profile page where they will see their certificate.

Course activities, such as progression, quiz grades, responses, and more are all saved in LearnDash as the user progresses because of an xAPI integration (which is a fancy way of saying the course records and reports everything). This requires a special plugin that you can purchase through Adam’s Standard Plan on Fiverr.

Why use fiverr?

This is a custom solution involving custom coding. To ensure your satisfaction, all orders and direct communication will go through Fiverr where you can meet with Adam in chat or over Zoom to discuss your vision and walk through how the entire process works. Once the order is placed on Fiverr, Adam will setup the course with your branding, logo, colors, and any customizations. Adam will submit a video screencast to review the implementation of the course and how you can use the reporting functions, as well as a screenshot of the course installed in your site. You should fully test the site, then you can request for a revision if needed. If Adam made a mistake, he will revise until the course is perfect and as agreed upon in Fiverr chat. If you are unsatisfied, Adam can remove the course and plugins then provide you a refund through Fiverr. If Adam is unable to meet the requirements, and becomes unresponsive, you can get a refund directly through Fiverr.