"Transform Your Teaching Toolkit: Master Instructional Design For Customer-Facing Roles"

Yesterday, amid the rhythmic tapping of my keyboard as I was deeply engrossed in designing a new eLearning course, my phone interrupted the silence with a buzz. A Fiverr.com job alert notification had popped up, a service I had subscribed to in order to keep abreast of opportunities that match my niche as an eLearning instructional designer. Despite a moment’s hesitation, fearing a detour from my productivity, the title of the job post, “Create Compelling Soft-Skills Training Programs for Customer-Facing Roles as an Instructional Designer with PowerPoint Expertise,” instantly grabbed my attention. As I delved into the details, a surge of excitement coursed through me, highlighting the synchronicity between the job’s requirements and my own expertise and passions.

“Sometimes, the perfect opportunity knocks on your door when you least expect it, bringing a rush of excitement and a whirlwind of potential.”

an802adam

This job posting immediately captured my interest because it aligns perfectly with my professional skill set and passion for adult learning content. I find it intriguing to orchestrate effective and engaging training programs that can transform the capabilities and performance of customer-facing teams. Structuring the course in PowerPoint allows me to creatively use visuals, slide animations, and transitions, which always adds a fun element to my work. Additionally, the focus on soft skills adds another dimension as these are often more challenging yet more crucial to effectively instill in learners. The company’s commitment to self-paced online learning and instructor-led training indicates that they understand and value the impact of well-structured and paced learning programs. This also provides room for me to leverage different teaching methodologies to cater to various learning preferences. What’s more, their preference for a Mac-based environment matches my personal hardware choice, eliminating any potential technical complications. Overall, the role offers an exciting opportunity to create meaningful impact in one of the most vital areas of a business – customer relations. Also, knowing that they have an extensive backlog of content to develop tells me that this project could provide long-term, stable work.

As I read through the job posting, I was instantly transported back to a summer two years ago when I first immersed myself in a similar role. I had been entrusted with creating a coaching module aimed at enhancing the competencies of a tech-based firm’s customer support team. The memories of sifting through technical jargons, crafting a tailor-made, interactive PowerPoint course, and finally seeing those palpable improvements in the team’s problem-solving and customer handling skills came flooding back, making me yearn to experience that rewarding journey again.

As the project reached its conclusion, I was immersed with a bittersweet realization. The weeks spent deciphering complex issues into easily digestible content, crafting engaging visuals to complement the information, and testing the outcomes through rigorous evaluation cycles had finally paid off. The customer support team’s scorecards showed marked improvement, and feedback from both the management and team members was immensely encouraging. However, despite the overwhelming sense of accomplishment, I was left pining for the adrenaline rush that came with the challenge of the project. Today, as I read the job posting on Fiverr, those memories came alive once more. It rekindled that spark, a sense of intrigue and excitement towards the possibility of once again delving into a project that not only matched my skills and interests but also promised a rewarding journey of empowerment and growth.

[Job Title]: Instructional Designer with PowerPoint Prowess to Craft Engaging Soft-Skills Training Programs.

Do you have a knack for transforming complex concepts into easy-to-understand and engaging learning material? Does the idea of creating impactful training programs for customer-facing roles – such as Customer Success, Customer Support, and Service – energize you? If your answer is a resounding “Yes”, then we’re looking for you!

Our expanding business requires an adept Instructional Designer to assist in developing soft-skills focused courses. Your key responsibility will be to create visually appealing and effective training presentations utilizing PowerPoint. These will serve as the training backbone for our self-tailored, online learning programs, as well as our instructor-led training sessions.

We pride ourselves on our extensive, branded PowerPoint template, populated with an assortment of visualizations. You’ll be taking our course content and weaving it into a captivating teaching deck, utilizing our standard template and online icon library.

As we operate solely in an all-Mac environment, we seek an expert in Mac hardware. Know that we’ve had hiccups in the past with Windows-based PowerPoint conversions. Rest assured, we’ve got you covered with our PowerPoint template, standard font libraries, and access to our online icon and stock photography providers.

Here’s what we’re looking for: Effective expertise in developing adult learning content via Microsoft PowerPoint, this includes slide animation and transitions. We need you to have enough business savvy to grasp our business operations and the learner types we’re aiming these courses at. Despite every course being unique, we have a typical approach to slide animation and transitions that we adhere to—you should be ready to bring your creativity to the table while respecting these boundaries.

We promise you aren’t diving into unknown waters. We’ll provide access to our pre-existing training decks and completed recordings to give you an understanding and familiarity with our expectations for the finished product. With a mountain of content to develop, we assure ongoing work for the right candidate as part of our content development team.

We value detailed, independent, and creative individuals who can operate with minimum supervision. We effectively communicate via platforms such as Slack and are usually available during working hours to answer queries and guide you. We frequently jump on Zoom calls to hash out issues and concepts.

Does this sound like your dream job? Apply now for a chance to fuse your creativity with our vision. Ready to create a ripple effect in the world of customer-facing roles through engaging and effective training programs.

*Hourly Range*: $25.00-$65.00
*Posted On*: February 15, 2024 19:39 UTC
*Category*: Instructional Design
*Skills*:Synchronous Learning, Microsoft PowerPoint, Business Presentation,
Training & Development, Instructional Design, Program Curriculum, Online
Instruction, Course, Employee Onboarding, Elearning, Face-to-Face
Instruction
*Country*: United States

Please submit a proposal detailing your experience and how you plan to assist us in this project. Do not include any links; however, do refer to any relevant projects which highlight your abilities. Let’s embark on this journey together to create learning experiences that count!

Job Posting Review Conclusion

As I read over the job posting, I find myself padding through a mental checklist. There’s no doubt the project aligns with my skills; instructional design, Microsoft PowerPoint, and adult learning content are all areas I’ve mastered. However, the financial aspect gives me pause. Given the complexity of the project and based on the hourly range, I question if this will meet my minimum threshold of $1000 for a project.

Engaging the Hiring Manager and Preparing My Approach

If I decide to pursue this, I’d meticulously craft a message to stand out among the sea of responses. I am not just another instructional designer. I am a maestro in this field, deftly conducting the symphony of visuals, content, and learning outcomes into an orchestra of knowledge and skills. I’d leverage my past experiences, specific successes, and tangible growth I facilitated in learner’s skill sets to make an impression.

During a potential interview, my questions would revolve around understanding the project in depth. “Could you describe a successful course previously developed?” “What are the key soft skills you want to focus on?” “What learning style does your audience lean towards – visual, auditory, kinaesthetic, or reading/writing?” These questions will help me gain valuable insight and clarity.

Gracefully Opting Out From The Opportunity

In the event I decide against pursuing this opportunity, I’d respond with a blend of gratitude and honesty. Something along the lines of, “I appreciate your consideration in reaching out to me for this project. The opportunity to leverage my skills and contribute to your team’s success is appealing. However, after carefully evaluating the project scope and expected remuneration, it appears not to align perfectly with my current professional goals. I wish you all the best in finding the right candidate for your needs, and I certainly look forward to potential collaborations in the future.”

Thank you for reading. If you’d like to discuss this post, or want to get in touch with me about working as a team on an eLearning project, you can reach me by visiting fiverr.com/an802adam where we can use their free chat feature or even Zoom.

Let’s connect!

Let’s chat sometime if your interested in working together on a project! I enjoy geeking out over tech used in eLearning courses and am always excited to expand my team with people who are passionate about what they do. So if you need an eLearning course designed, or your a Graphic Artist, or Project Manager, or a fellow ID, I’m interested in chatting with you.
On Fiverr